IKEA has inaugurated its first-ever Plan and Order Point (PaOP) in India, located at the Essensai 067 Experience Centre on Whitefield-Hoskote Road in East Bengaluru.
This 740-square-meter facility is designed to bring IKEA’s home design services closer to customers, offering personalized consultations, flexible planning support, and seamless installation services.
Personalized Home Design Services
The PaOP serves as a dedicated customer meeting point where individuals can access expert home design knowledge. Customers can choose their preferred level of service, whether it’s a DIY approach, expert-guided planning, or complete end-to-end design and installation.
With access to IKEA’s full home furnishing range of over 7,000 products, the PaOP aims to meet the diverse needs and aspirations of East Bengaluru residents.
Strategic Omnichannel Expansion
This new format is part of IKEA’s broader expansion strategy in India. Susanne Pulverer, CEO and Chief Sustainability Officer at IKEA India, stated, “Bengaluru has been a strong growth market for us as the second biggest home furnishings market in India.
With the new Plan & Order Point, we are strengthening our local presence and deepening our understanding of how people live at home.”
Convenient Planning and Fulfillment Options
Customers begin by booking a free appointment, where IKEA specialists assist in planning their room or entire home, from layouts to product selections. Once the design is finalized, orders can be placed on-site, with options for home delivery, click & collect, or local partner pick-up.
Customers can also choose to assemble products themselves or opt for an assembly service from IKEA, ensuring a smooth and personalized experience from planning to setup.
Meeting Local Needs in East Bengaluru
East Bengaluru is experiencing rapid residential and commercial development, attracting a diverse population seeking well-designed, functional, and stylish homes. IKEA has conducted extensive home visits across the region to understand how residents live, their needs, and aspirations.
Check out some real estate projects in Sarjapur Road.
The PaOP has been designed to meet these local needs, offering tailored home furnishing solutions that align with the lifestyle and preferences of the community.
With this launch, IKEA continues expanding its footprint in India, bringing its unique blend of Scandinavian design and customer-centric services to more consumers nationwide.
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